Shipping policy

  1. Once your order has been processed (please allow 1-2 business days) your items will be posted. All shipping is tracked and delivery in the North Island will take up to 3 business days, rural and South Island delivery may take up to 5 business days.

  2. Once the goods have left our premises they are in the care of NZ Post, should any parcels go missing or any damage occur during transit they will be covered by NZ Post insurance. We (Ecko) will lodge a claim with NZ Post for the missing or damaged products & they will refund you. 

  3. HOUSE PLANTS: NZ post does not cover live plants. While we do take extra precautions while packaging to help reduce the risk of damage, we – Ecko can-not take responsibility for any damage that occurs during transit. All parcels are tracked so if anything goes missing we should be able to track it down. Indoor plant purchases that require delivery are 100% at buyers risk. By purchasing an indoor plant that requires delivery, you are agreeing that you have read and agree to these terms. If you do not agree to these terms please refrain from making any indoor plant purchases unless by in store pick up.

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